The comments reached viewers because the tour had not told players that microphones were operating in practice areas.
She added that all audio recording equipment in practice areas had since been removed, describing a failure in technical execution and monitoring.
Camillo framed the episode as a prompt to improve how the tour protects players away from match courts.
The WTA’s failure to warn players about the microphones allowed the remark to go out live.
The apology followed the live airing of Pegula’s private conversation about Andreeva.
Pegula, the world number five, called the incident unfortunate.
Pegula said the episode would definitely reignite the topic and that players could unfortunately use the incident to keep pushing for more player privacy. Camillo said there had been a lack of advanced notice and clear signage to assist players about the recording equipment. Camillo said she wanted to specifically apologise to Jessica Pegula and Mark Knowles.
She said the WTA players’ council supported players’ calls for more privacy.